1. Introduction
Elite Boilers & Bathrooms is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, contact us, or request our services.
2. Who We Are
Elite Boilers & Bathrooms is a plumbing, heating, and bathroom installation business based in Hull, East Yorkshire, United Kingdom.
For the purposes of data protection law, we are the data controller of your personal data.
Contact details:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
3. What Personal Data We Collect
We may collect and process the following personal data:
• Full name
• Email address
• Telephone number
• Property address
• Details of your enquiry or requested services
• Communication records (emails, messages, call notes)
• Technical data (such as IP address, browser type, and website usage data)
4. How We Collect Your Data
We collect personal data when you:
• Submit a contact or quote form
• Request a service or callback
• Communicate with us by phone, email, or messaging
• Use our website
We may also collect limited technical data automatically through cookies and analytics tools.
5. How We Use Your Data
We use your personal data to:
• Respond to enquiries and provide quotes
• Arrange and deliver services
• Manage appointments and communication
• Maintain internal records
• Improve our services and website
We will only use your data for legitimate business purposes.
6. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity
To provide services, respond to enquiries, and manage bookings.
Legitimate interests
To operate and improve our business, maintain records, and communicate with customers.
Legal obligation
To comply with legal and regulatory requirements.
Consent
Where required, for example for marketing communications or non-essential cookies.
7. Marketing Communications
We will only send marketing communications where:
• You have given clear consent, or
• You have requested information about our services and have not opted out
You can opt out of marketing at any time by contacting us or using unsubscribe options where available.
8. Sharing Your Data
We do not sell your personal data.
We may share your data with:
• CRM and booking system providers
• Payment processors
• Subcontractors or engineers where necessary to deliver services
• IT and website service providers
• Legal or regulatory authorities where required
All third parties are required to handle your data securely and in accordance with data protection laws.
9. International Data Transfers
Some of our service providers may store or process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as:
• UK adequacy regulations
• Standard contractual clauses
to protect your personal data.
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
• Secure systems and software
• Restricted access to personal data
• Secure communication methods
However, no system is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal data only as long as necessary.
Typical retention periods include:
• Enquiry data: up to 12 months
• Customer records: up to 6 years (for legal and tax purposes)
• Communication records: as required for service and compliance
12. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data
To exercise your rights, contact us using the details above.
13. Complaints
If you are unhappy with how we handle your data, you have the right to complain.
You can contact us first so we can resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
14. Cookies
Our website uses cookies to:
• Ensure the site functions properly
• Analyse website performance
• Improve user experience
Non-essential cookies will only be used with your consent.
For full details, please see our Cookie Policy.
15. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or significant effects.
16. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
17. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated date.